Last updated: November 2026
Pai Accounting & Tax Inc. (“we”, “us”) respects your privacy. This policy explains how we handle personal information in line with British Columbia’s Personal Information Protection Act (PIPA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies, and our professional obligations as a CPA firm.
Information we collect
- Contact details you give us, such as your name, phone number and email address.
- Information you send through our website contact form.
- For clients: financial, tax and identity information needed to provide our services, such as tax slips, income and expense records, Social Insurance Numbers and business records.
- Basic technical data your browser sends when you visit the website, such as IP address and browser type.
How we use your information
- To respond to your enquiries and provide quotes.
- To prepare tax returns, financial statements, payroll and other services you engage us for.
- To communicate with the Canada Revenue Agency and other government bodies on your behalf, with your authorization.
- To meet our legal, regulatory and professional obligations.
We do not sell, rent or trade your personal information.
Consent
By contacting us or engaging our services, you consent to our collection and use of your information for these purposes. You may withdraw consent at any time, subject to legal or contractual limits, by contacting us. Withdrawing consent may affect our ability to provide services.
Sharing your information
We share personal information only when needed to deliver our services or when required by law. This may include the CRA and other government agencies, and trusted service providers that support our work (such as tax software, secure file storage, email and website form providers). These providers are expected to protect your information. Some providers may store data outside Canada, where it may be subject to the laws of that country.
Website contact form
Messages sent through our contact form are delivered to our email by a third-party form service. Please do not include sensitive details such as your SIN or banking information in the form.
Protecting your information
We use reasonable physical, administrative and technical safeguards to protect your information against loss, theft and unauthorized access.
Retention
We keep client records for as long as needed to provide our services and to meet legal and professional requirements. Tax records are generally kept for at least six years. Information is then securely destroyed.
Your rights
You may ask to see the personal information we hold about you and ask us to correct it if it is inaccurate. We will respond within the time required by law.
Contact our privacy officer
Questions or requests about this policy can be sent to Sheng-Wen (Jack) Pai, CPA, at paiaccountingandtaxinc@yahoo.com or 778-814-7040. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.